Help

A circle is a shared space — usually for one household or family. Circle membership and feature permissions decide who can reach each part; some things stay private, and selected items can be shared deliberately through limited, revocable links. You can belong to more than one circle, and each keeps its own people and shared things separate.

Each person in a circle has a role that sets what they can do. A curator can add and change what's in the circle. An approver can approve items others suggest. A suggester can propose additions. A viewer can see the circle without changing it. Roles are set per circle, so the same person can curate one circle and only view another.

Onna shows each person a home suited to them. Everyone sees today, what was chosen for them, the calendar, notes and lists, and the people in their circle. Health and the Vault are private and stay out of everyday navigation — an adult reaches them deliberately, and a teen does not see them at all. Money sits with the other occasional apps. Children see photos and family. A passcode account always sees the child's home, whatever its age.

An adult can choose a video or an article for one person they already look after, and has to say why — the reason cannot be skipped, and it travels with the item. What a child or teen may be sent is bounded by their age settings, and anything unclear is refused rather than guessed. Afterwards you can see whether it was delivered, opened, declined, or answered. Until they open it you can take it back; once they have opened it, or watched it on a paired TV, it stays sent.

For Me is where things chosen for you wait — each one shows the title, who chose it, and why. You can open it, say it is not for you, or send back one of three short private answers that only they see. The web lists what is waiting; opening it and answering happen in the phone app.

Save to Onna takes one thing at a time — a link, a note, a photo, or a file. It waits in the Capture Inbox while you choose where it goes and who can see it, and nothing is filed until you confirm both. A link goes to a shelf, text and PDFs go to Notes, and a photo goes to the library.

If what was chosen for you is a video, you can send it from your phone to a TV paired with your circle. The TV asks the people in the room before it shows anything, and they can say no. The reason it was chosen for you is not shown on the TV — that stays on your phone.

Home opens on the three things worth doing first: choose something for someone, save something to Onna, and see what was chosen for you. Below that it gathers what's current across your circles and anything waiting on you. It's a place to check in, not a feed to scroll.

Family is the people in your circles and the family tree that connects them. You can see who's around, add relatives and stories, and build a shared history of your family over time.

Money tracks shared costs and settles them up. Start a trip or a shared container, add what each person paid, and Onna works out who owes whom. Nothing is linked to a bank — every amount is one you enter.

Health keeps what a family needs at hand when someone is unwell — medicines and the doses given, doctors and visits, care notes, and an emergency card. Everyday fitness lives here too. Nothing here is used to rank or compare anyone.

The Vault holds a household's important records — accounts, documents, and the people who would need them. Access follows Vault permissions, separate from who created the circle. Selected records can be shared through limited, revocable, read-only links. It is a continuity map, not a general shared folder. On the free plan a circle can keep a limited number of Vault documents; Premium has no limit, and everything already saved always stays.

As a curator or the circle's creator, you can bring people into a circle. Adults join with their own sign-in. For a child, you set up a passcode account they open without an email. You pick each person's role as you invite them, and you can change it later.

Not every role changes a circle directly. A suggester proposes an addition; a curator or approver reviews it and keeps or declines it. The same calm review covers the promises people mark in your circle. Nothing piles into a demanding queue — items wait quietly until you look.

What a child can reach is set by an age band, not by watching what they do. Younger bands see a smaller, allowed set, and anything unclear is left out rather than guessed. You can set the band for a child in your care, and every change is recorded so your family can see who set what.

Onna keeps some things private by leaving them out, not by locking them away. A child's exact birth date and details like allergies are shown only to the people who need them, and are kept off shared screens like the TV. Details of living people are held back on shared surfaces. Vault access follows separate permissions, and any deliberate external Vault share is limited, revocable, and read-only.

If the app seems slow or won't load, first check your own internet connection. When there's a known problem on our side, we post it on our public service status page; when one is available, a link to it appears in Settings. After service returns, confirm that a change was saved before you retry it. If you still cannot find it, contact support.

You can reach the Onna team by email — open Contact support in Settings to send a message. On the free plan, support is by email, answered as we can alongside our written guides. Onna Premium adds priority support, so your requests are looked at first.